Employee Rights

1. What Is Recorded & Analyzed

MicHelper is a sales quality control platform used by your employer. When active, MicHelper may:

• Record audio of sales conversations in designated retail locations using microphones placed by your employer
• Transcribe audio to text using an approved AI speech-recognition service
• Analyze transcripts against sales scripts and rules configured by your employer to generate compliance scores and performance metrics
• Delete audio after successful transcription. Transcription normally takes no more than 5 minutes; if it fails, a technical retry copy may remain for up to 6 hours and is then deleted.
• Retain transcripts during your employer's subscription period for analytics, coaching, and reporting

The system is intended for business quality control purposes, not personal surveillance.

2. Right to Be Informed

You have the right to be informed about:

• The fact that your workplace conversations are being recorded
• The purpose of the recording (quality control, training, performance evaluation)
• That AI is used to transcribe and analyze your conversations
• How long your data is retained
• Who has access to your recordings, transcripts, and performance data
• Your rights regarding this data

Your employer is responsible for providing this information to you before recording begins. If you have not been informed, contact your employer or their HR department.

AI analysis is provided for informational purposes only. Accuracy is not guaranteed. AI-generated scores do not constitute evidence of employee misconduct.

3. Right of Access

You have the right to request a copy of the personal data held about you, including:

• Your account information (name, role, contact details)
• Transcripts of your recorded conversations (within the retention period)
• Performance scores and compliance ratings
• KPI metrics and analytics data
• Access logs showing who viewed your data

Your employer must respond to access requests within 30 days (or as required by applicable law).

4. Right to Correction

You have the right to request correction of inaccurate personal data, including:

• Incorrect account information
• Inaccurate transcription errors that affect your performance scores
• Incorrect role or assignment information

Note: AI-generated transcripts may contain errors. If you believe a transcript is inaccurate and this has affected your performance score, you should raise this with your employer.

5. Right to Deletion

You have the right to request deletion of your personal data when:

• The data is no longer necessary for the purpose it was collected
• You withdraw consent (where processing is based on consent)
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Note: Your employer may retain certain data where they have a legal obligation or legitimate interest to do so (e.g., employment records required by law).

6. Right to Object to Automated Decisions

MicHelper uses AI to generate performance scores and compliance ratings. You have the right to:

• Not be subject to decisions based solely on automated processing that produce legal effects or similarly significantly affect you
• Request human review of any AI-generated assessment that is used as a basis for employment decisions
• Contest automated decisions and express your point of view

Your employer is required to ensure meaningful human oversight of AI-generated performance assessments before using them for consequential decisions (promotions, disciplinary actions, termination).

7. Right to Restrict Processing

You can request restriction of processing when:

• You contest the accuracy of the data (during verification)
• The processing is unlawful but you prefer restriction over deletion
• Your employer no longer needs the data but you need it for legal claims
• You have objected to processing (pending verification of legitimate grounds)

8. Your Employer's Obligations

As the Data Controller, your employer is required to:

• Inform you about the recording system and AI analysis before deployment
• Explain the purpose of the recording (quality control, training, performance evaluation)
• Document notification: Maintain records that employees have been informed
• Post signage: Display visible notices at recording locations (see our Compliance Kit for printable materials)
• Conduct a DPIA: Perform a Data Protection Impact Assessment before deploying the system
• Ensure human review: Review AI-generated assessments before making employment decisions
• Inform workers' representatives: Where applicable, notify works councils or unions about the AI monitoring system
• Provide a lawful basis: Have a valid legal basis for the recording (e.g., legitimate interest with proper balancing, or consent where required)

9. How to Exercise Your Rights

To exercise any of the rights described on this page:

1. Contact your employer first. Your employer is the Data Controller and is primarily responsible for handling your data rights requests. Contact your manager, HR department, or data protection officer.
2. Use MicHelper's Privacy Request feature. If you have access to the MicHelper platform, you can submit privacy requests through the application.
3. Contact MicHelper directly. If your employer is unresponsive or you need assistance, email privacy@michelper.com. We will forward the request to the controller within five days, tell you where it was sent and assist the controller with fulfilment.

Response times are determined by applicable Ukrainian law and the employer's documented procedure.

10. Complaints

If you believe your data protection rights have been violated:

1. Raise the issue with your employer — they are the Data Controller and should address the issue first
2. Contact MicHelper at privacy@michelper.com if you believe MicHelper, acting as processor, mishandled your data
3. Lodge a complaint with the competent authority — employees in Ukraine may address complaints to the Ukrainian Parliament Commissioner for Human Rights in accordance with applicable Ukrainian law.