1. AI Systems We Use
MicHelper uses a specialized third-party AI inference provider. AI providers are selected based on performance, security, and data protection requirements. MicHelper does not develop, train, or fine-tune any proprietary or custom AI models.
1.1 Speech-to-Text (STT)
Audio recordings are sent to an approved transcription service through an encrypted connection. Audio is processed only for the request and is deleted from MicHelper after successful transcription.
1.2 Conversation Analysis
Transcripts may be analyzed against customer-defined policies, scripts, and rules to generate summaries, indicators, and recommendations. These outputs are assistive only and must be reviewed by a qualified human before they are used for employment, disciplinary, or other significant decisions.
1.3 AI Assistant
MicHelper may provide an AI-assisted chat for questions about the platform and sales methodology.
1.4 Technical model stack — confidential
Specific models, model sizes, providers, fallbacks and routing are confidential technical information and are not disclosed publicly. Technical implementation may change without changing the stated privacy safeguards.
2. AI Data Handling
2.1 Processing controls
Approved AI services process only the information necessary to complete the request under MicHelper's privacy and retention controls. Customer content is not provided for model training or improvement.
2.2 Data Flow
At a high level, AI-assisted processing works as follows:
- Audio is uploaded to MicHelper servers
- Audio is sent to an approved transcription service via an encrypted connection (TLS 1.2+)
- Transcript is returned and stored on MicHelper servers (encrypted at rest with AES-256-GCM)
- The original audio file is deleted after successful transcription; a failed-transcription retry copy may remain for no more than 6 hours
- The transcript may be processed to generate analysis results, which are stored; transcripts persist during the subscription period for analytics and coaching purposes
2.3 Encryption
All data sent to approved AI services is encrypted in transit using TLS 1.2 or higher.
3. AI Limitations & Disclaimers
AI analysis is provided for informational purposes only. Accuracy is not guaranteed. You acknowledge and agree that:
- Transcription may contain errors, especially with background noise, accents, or technical terminology
- Compliance scores and violation flags are algorithmic assessments, not definitive judgments
- AI analysis does not constitute legal advice, official compliance certification, or evidence of employee misconduct
- All AI-generated outputs should be reviewed by a qualified human before being used as a basis for employment decisions, disciplinary actions, or compliance determinations
- MicHelper is not liable for decisions made based on AI-generated outputs without adequate human review
4. Provider Obligations (MicHelper)
MicHelper maintains appropriate safeguards for its current Ukrainian operation, including:
- Data protection: Processing customer data under the safeguards described in this disclosure and the Privacy Policy
- Transparency: Describing the system's purpose, capabilities, and limitations in clear language
- Human oversight: Requiring human review before consequential employment decisions
- Security: Applying access controls, encryption, retention limits, and incident handling procedures
5. Customer Obligations in Ukraine
As the Customer (employer / data controller), you have the following obligations for the current Ukrainian operation:
- Inform Employees: Inform employees that AI is used to transcribe and analyze their workplace conversations and generate performance metrics.
- Human Review: Ensure that a qualified human reviews AI-generated outputs before making employment decisions (hiring, firing, promotion, demotion, disciplinary actions).
- Human-in-the-Loop: Maintain meaningful human oversight of the AI system's outputs — do not use AI scores as the sole basis for consequential decisions.
- Inform Workers' Representatives: Where applicable, inform workers' representatives (works councils, unions) and affected workers.
- Data Protection Impact Assessment: Conduct a DPIA where required by applicable data protection law.
- Monitoring: Monitor the AI system's operation and report any serious incidents or malfunctions to MicHelper.
6. No AI Training on Customer Data
MicHelper does not use customer audio recordings, transcripts, or analysis results to train, fine-tune, or improve any AI models. MicHelper does not develop or maintain any proprietary or custom AI models. No fine-tuning is performed on customer data.
Approved AI services process only the information necessary to complete an immediate request and customer content is not used for model training.
Aggregated, anonymized usage statistics (e.g., average processing times, error rates) may be used to improve the MicHelper platform itself, but never individual customer content.
7. Contact
For questions about our AI systems or this disclosure:
- Privacy contact: privacy@michelper.com
- Website: michelper.com