Refund Policy

1. Overview

This Refund Policy outlines our guidelines for refunds related to MicHelper subscription services. We strive to ensure customer satisfaction while maintaining fair business practices.

2. Free Trial Period

MicHelper offers a 14-day free trial for new customers. During this period:

• No payment information is required to start the trial
• You have full access to all features
• You may cancel at any time without charge
• No refund is necessary as no payment is taken

3. Subscription Refunds

After the trial period, refunds are handled as follows:

3.1 Monthly Subscriptions

Monthly subscriptions: You may request a full refund within 14 days of your initial purchase, in accordance with applicable consumer protection regulations. After the 14-day period, refunds are available within 3 days of the most recent billing date, provided usage has not exceeded reasonable limits.

3.2 Annual Subscriptions

Annual subscriptions: Full refund within 14 days of purchase. Pro-rated refund available within the first 30 days.

4. Refund Process

To request a refund:

1. Contact our support team via support portal or email
2. Provide your order ID and email address
3. Explain the reason for your refund request
4. Our team will review and respond within 2-3 business days

Approved refunds are processed within 5-10 business days and returned to the original payment method.

5. Non-Refundable Situations

Refunds are generally not provided in the following cases:

• Significant usage of the service during the refund period
• Violation of our Terms of Service
• Requests made after the eligible refund period
• Recurring payments after the first billing cycle (unless required by law)
• Promotional or discounted subscriptions (partial refund may apply)

6. Cryptocurrency Payments

Payments made via cryptocurrency (through CoinGate or Whitepay) are processed at the exchange rate at the time of the transaction. Refunds for cryptocurrency payments will be issued in the original cryptocurrency to the originating wallet address, or as service credit at our discretion. Due to the nature of blockchain transactions, refund processing may take longer than card payment refunds. Exchange rate fluctuations between the time of payment and refund are the responsibility of the customer.

7. Service Credits

In some cases, we may offer service credits instead of monetary refunds:

• Extended subscription period
• Additional microphones or features
• Credits toward future purchases

Service credits are offered at our discretion and are non-transferable.

8. Chargebacks

If you initiate a chargeback with your payment provider:

• Your account will be immediately suspended
• We will provide evidence to dispute fraudulent chargebacks
• Legitimate disputes should be directed to our support team first

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.